ServiceNow success is measured by how quickly and effectively requests can be resolved. Many organizations fail to assess how improved communications can play a role in streamlining your ITSM processes. As ServiceNow expands its role within organizations, it’s imperative to learn how to:
- Improve the ServiceNow experience with licensed/non-licensed users
- Enhance and expand your self-service capabilities
- Drive service desk efficiencies with an interactive, omni-channel approach that includes a virtual agent
- Improve resolution times by leveraging virtual agent, social media, email, sms, voice and mobile app alternatives via MicroApps
Join IBM and Whispir on April 24th at 2pm est to discover the communication trends and best practices that help ITSM organizations perform better while reducing tickets and expanding the reach of your ServiceNow ecosystem.